Return & Refund Policy

Last updated: 16 October 2026

At Next Cult Brand, we want you to be happy with your purchase. Many of our products are made on demand after you place an order. To help reduce unnecessary production, return shipping and waste, we encourage you to choose your design, colour and size carefully before ordering. Please check the measurements in our Size Guide and contact us at info@nextcultbrand.com if you have a question before purchasing.

Our standard returns policy is set out first. Separate statutory cancellation and consumer-protection rights, including those that apply to qualifying purchases by consumers in the EEA and United Kingdom, are explained immediately afterward and always take priority where applicable.

1. Standard return policy

For purchases that are not covered by a more protective mandatory return or withdrawal right, we accept eligible change-of-mind returns subject to the conditions below.

• Return window: Contact us within 14 days after delivery to request a return. Once a return is authorised, please send the item back within 14 days of receiving the return instructions.
• Item condition: Products must be unused, unworn (apart from handling expressly required by applicable law), unwashed, undamaged, and in resalable condition, with original tags and packaging where supplied. Include proof of purchase or your order number.
• Restocking fee: An approved standard return is subject to a 25% restocking fee, deducted from the purchase price of the returned merchandise. This fee is not charged where prohibited by law, including for a protected statutory withdrawal or a remedy for defective or incorrectly supplied goods.
• Return shipping: The customer pays the cost of shipping the item back. We do not normally provide a prepaid return label for a standard change-of-mind return.
• Original delivery fee: The initial shipping charge is nonrefundable for standard change-of-mind returns, except where a refund is required by applicable law.
• Return approval: Email info@nextcultbrand.com with your order number before posting the goods. We will supply the appropriate return address for the fulfilment location. Please do not return goods to our correspondence address without instructions.
• Exclusions: We do not ordinarily accept standard change-of-mind returns of genuinely personalised items made to your specifications, used or washed items, gift cards, or items expressly marked final sale, except where applicable law requires otherwise.

Once we receive and inspect an eligible standard return, we will confirm the outcome and process an approved refund to the original payment method, normally within 10 business days. Your payment provider may take additional time to post the credit. The amount refunded will reflect the applicable 25% restocking deduction and the nonrefundable outbound delivery fee as described above, only where those terms are legally permitted.

2. EEA and United Kingdom customers — statutory 14-day withdrawal rights

This section is an exception to the standard policy above. It applies where a purchase is protected by the European Union / European Economic Area (EEA) or United Kingdom statutory right to cancel a distance-sale contract. It does not automatically apply to customers outside those jurisdictions, including US customers buying for delivery in the United States.

For qualifying online purchases, you generally have 14 days after receiving the goods to tell us you wish to withdraw from the purchase, without giving a reason. You must then return the goods within the further period required by law, generally 14 days after giving notice. To exercise this right, email info@nextcultbrand.com with a clear statement that you wish to withdraw. You may also use the optional model withdrawal notice at the end of this policy. Your notification is valid when sent within the applicable deadline; you do not need to wait for our authorisation.

• No restocking fee: The 25% standard-policy restocking fee does not apply to a valid statutory withdrawal. No blanket handling or administration fee is deducted.
• Return shipping: You are responsible for the direct cost of returning the goods where applicable law allows and you have been informed of that responsibility before purchase, unless we agree to pay it.
• Original delivery fee: If you withdraw from an entire qualifying order, we refund the cost of the least expensive standard outbound delivery option offered for that order, in addition to the refundable merchandise price. We do not have to refund extra charges for a premium or express delivery option. For partial returns, we refund any delivery charges required by applicable law.
• Inspection and condition: You may handle and try on goods to the extent reasonably necessary to inspect them as you could in a shop. Where permitted by law, we may assess a reduction in value caused by handling beyond what is necessary. This is not a fixed restocking deduction and does not automatically cancel your right to withdraw.
• Refund timing: We will refund the amount required by law within the applicable time limit, generally no later than 14 days after being informed of the withdrawal. Where legally permitted, we may withhold payment until we have received the returned goods or evidence they have been sent back. Refunds are normally made using the original payment method.

The legal right of withdrawal has specific exceptions, including certain genuinely personalised products made to a customer's individual specifications. Ordinary print-on-demand production of a standard catalogue design is not automatically a personalised-product exception. Other legally protected rights, longer statutory deadlines or local variations remain unaffected.

3. Faulty, damaged or incorrect items — all customers

If an item arrives defective, damaged, incorrectly printed, not as described, or different from what you ordered, please email info@nextcultbrand.com with your order number and a description of the issue. Photos are helpful where available. We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable law.

The 25% restocking fee and the standard change-of-mind shipping restrictions do not limit your rights for faulty, misdescribed or incorrectly supplied goods. Where the law requires us to cover reasonable return or replacement shipping, we will do so. Statutory guarantees and other non-waivable consumer rights are unaffected.

4. Order changes and exchanges

Because many products enter production shortly after an order is placed, we cannot guarantee changes to designs, sizes, addresses or cancellations once processing starts. Please contact us as soon as possible if you notice a mistake. For voluntary exchanges, the quickest approach may be to place a new order while an eligible return is handled separately. This does not restrict any statutory cancellation or nonconformity rights.

5. How to start a return

Contact info@nextcultbrand.com and include your order number, the items concerned and whether your request is a standard return, statutory withdrawal, or problem with an item. We will provide the applicable instructions and correct returns destination. As orders can be fulfilled from different locations, do not send items to our general business address unless we confirm that address for the return.

If you are exercising a statutory right of withdrawal, the email notifying us of your decision must be sent within the applicable deadline, but you do not need to obtain our permission before exercising that right.

6. Optional statutory withdrawal notice

Where a statutory withdrawal right applies, you may send the following information by email, or use another clear statement:

To: Next Cult Brand — info@nextcultbrand.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number and products: __________
Ordered on / received on: __________
Customer name: __________
Customer address: __________
Date: __________

7. Contact

For questions about this policy, product sizing, returns, refunds or defective items, contact info@nextcultbrand.com. Nothing in this policy reduces rights that cannot lawfully be excluded under consumer-protection law.